APLEX specializes in Industrial Computing Panel Solutions and is advancing to
becoming the world's leading Computing supplier. APLEX addresses itself to provides
innovative products for a variety of industrial and living applications.
With our decidated support term, customers can easily find the prerequisite product
tools of BIOS, Driver and Manual.
becoming the world's leading Computing supplier. APLEX addresses itself to provides
innovative products for a variety of industrial and living applications.
With our decidated support term, customers can easily find the prerequisite product
tools of BIOS, Driver and Manual.
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Limited Warranties and Return Policy
APLEX AMERICA INCORPORATION
Warranty Period. Effective January 1st 2005, System products purchased from Aplex America carry a
15-month limited warranty for contracted distributors, and a 12-month limited warranty for all other
customers. You may contact an Aplex America staff member to verify the warranty status of an item at
412-257-2620. The warranty will be void if a product has been subjected to conditions beyond normal wear
and tear. Also, the warranty is void if mishandling, improper use, or product damage occurs due to improper
or inadequate packaging when returned for RMA purposes. A repair fee must be paid in order to have a
non-warranty item repaired. This item will automatically receive an extended 3 months warranty on the parts
that have been repaired only. In warranty freight charges: Customers are required to pay for shipping to the
Aplex America's service center. Aplex America will pay one-way ground charges within the US to return
repaired items to the customer.
30 Days Total Satisfaction Return Policy. A Return Merchandise Authorization Number must be obtained
from our staff prior to returning for credit. We value our relationship with our customers and want to make
sure that they are satisfied with their purchases. Aplex America provides a 30-day money back guarantee
on our products (Special-order items, discounted items, customized items, and quantity orders (2 and
up) are excluded). Under this policy, you may return Aplex America products that you purchased directly
from Aplex America for credit or for a refund of the purchase price paid, less shipping and handling fees and
applicable restocking fees as follows. All returns must have proof of purchase or a copy of an original Aplex
America invoice. To return products, download a Return Merchandise Authorization (RMA) form directly
from the link below, and fax it back to us. The RMA number expires ten (10) days after the original issuance
date. Returns are only acceptable in "New" condition. They must be in their original packaging, including
anti-static bags, etc. All manuals, cables, and other accessories must also be returned. Any items found
missing will result in restocking fee. Damaged items are not accepted. For any return items or packages the
customer will be responsible for tracing the shipment of the return to insure that it has been delivered.
31~60 Days Return Policy. Return for credit it subject to a 25% restocking fee if returned within 31~60 days
from the date of shipping (Special-order items, discounted items, customized items, and quantity orders
(2 and up) are excluded). The customer is responsible for all shipping costs. All returns must have proof of
purchase or a copy of an original Aplex America invoice. To return products, email or call Aplex America
customer service to receive a RMA number. Returns are only acceptable in "NEW" condition. They must be
in their original packing, including anti-static bags, etc. All manuals, cables, and other accessories must
also be returned. Any items found missing will result in a restocking fee. Damaged items are not accepted.
60+ Day Return Policy. No credit will be issued after 60 days from the date of shipping.
Cross-Shipment Policy. It is possible to obtain a replacement(cross-shipment) during 60 days of the
purchase, if the products were purchased directly form Aplex America and if the product fails to function
upon initial arrival. These are the only conditions in which a replacement product is provided. Product must
"NOT" be damaged, altered or marked. Customers need to return "complete package" (includes software
product key sticker, accessories, manuals, cables, etc). Aplex America ships out the product by 3-day
delivery if the product is currently available. The customer may pay the price difference for an alternate
shipping method. If a cross shipment is required, a RMA number must be obtained before returning the
defected items. Please highlight Cross Shipment and the RMA number(if known) on the replacement
purchase order to avoid any misunderstanding or error. You must return the defective items back to Aplex
America within 7 days in order to receive credit. Customers pay one way charge by shipping to Aplex
America service center.
Out of Warranty Service. Customer pays 2-way freight charges and repair labor costs (initial service charge
$80 and $80/per hour for each additional hour) plus material costs. Average turn around time is about 3
weeks.
APLEX AMERICA INCORPORATION
Warranty Period. Effective January 1st 2005, System products purchased from Aplex America carry a
15-month limited warranty for contracted distributors, and a 12-month limited warranty for all other
customers. You may contact an Aplex America staff member to verify the warranty status of an item at
412-257-2620. The warranty will be void if a product has been subjected to conditions beyond normal wear
and tear. Also, the warranty is void if mishandling, improper use, or product damage occurs due to improper
or inadequate packaging when returned for RMA purposes. A repair fee must be paid in order to have a
non-warranty item repaired. This item will automatically receive an extended 3 months warranty on the parts
that have been repaired only. In warranty freight charges: Customers are required to pay for shipping to the
Aplex America's service center. Aplex America will pay one-way ground charges within the US to return
repaired items to the customer.
30 Days Total Satisfaction Return Policy. A Return Merchandise Authorization Number must be obtained
from our staff prior to returning for credit. We value our relationship with our customers and want to make
sure that they are satisfied with their purchases. Aplex America provides a 30-day money back guarantee
on our products (Special-order items, discounted items, customized items, and quantity orders (2 and
up) are excluded). Under this policy, you may return Aplex America products that you purchased directly
from Aplex America for credit or for a refund of the purchase price paid, less shipping and handling fees and
applicable restocking fees as follows. All returns must have proof of purchase or a copy of an original Aplex
America invoice. To return products, download a Return Merchandise Authorization (RMA) form directly
from the link below, and fax it back to us. The RMA number expires ten (10) days after the original issuance
date. Returns are only acceptable in "New" condition. They must be in their original packaging, including
anti-static bags, etc. All manuals, cables, and other accessories must also be returned. Any items found
missing will result in restocking fee. Damaged items are not accepted. For any return items or packages the
customer will be responsible for tracing the shipment of the return to insure that it has been delivered.
31~60 Days Return Policy. Return for credit it subject to a 25% restocking fee if returned within 31~60 days
from the date of shipping (Special-order items, discounted items, customized items, and quantity orders
(2 and up) are excluded). The customer is responsible for all shipping costs. All returns must have proof of
purchase or a copy of an original Aplex America invoice. To return products, email or call Aplex America
customer service to receive a RMA number. Returns are only acceptable in "NEW" condition. They must be
in their original packing, including anti-static bags, etc. All manuals, cables, and other accessories must
also be returned. Any items found missing will result in a restocking fee. Damaged items are not accepted.
60+ Day Return Policy. No credit will be issued after 60 days from the date of shipping.
Cross-Shipment Policy. It is possible to obtain a replacement(cross-shipment) during 60 days of the
purchase, if the products were purchased directly form Aplex America and if the product fails to function
upon initial arrival. These are the only conditions in which a replacement product is provided. Product must
"NOT" be damaged, altered or marked. Customers need to return "complete package" (includes software
product key sticker, accessories, manuals, cables, etc). Aplex America ships out the product by 3-day
delivery if the product is currently available. The customer may pay the price difference for an alternate
shipping method. If a cross shipment is required, a RMA number must be obtained before returning the
defected items. Please highlight Cross Shipment and the RMA number(if known) on the replacement
purchase order to avoid any misunderstanding or error. You must return the defective items back to Aplex
America within 7 days in order to receive credit. Customers pay one way charge by shipping to Aplex
America service center.
Out of Warranty Service. Customer pays 2-way freight charges and repair labor costs (initial service charge
$80 and $80/per hour for each additional hour) plus material costs. Average turn around time is about 3
weeks.
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